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What is the average age of the clients at Colorado Recovery?
Colorado Recovery has a community filled with adults ranging from 18 – 70+. Two-thirds of our clients are 35 years of age and under but clients of any age will feel comfortable in our program.
(refer to the “Our Treatment Results” section on our website for more detailed information)
What is the average length of stay at Colorado Recovery?
All of the treatment at Colorado Recovery is individualized based on a person’s needs, clinical assessment and progress in treatment. There is no set minimum or maximum length of stay at any one level of care. More specific information can be discussed with the treatment team during admission or at any point in treatment.
Do clients have their own rooms?
Balsam House can serve up to eight individuals at any given time. Balsam House has a combination of shared rooms and single rooms. Single rooms are never guaranteed and are based on each client’s needs.
Transitional living is made up of four, three bedroom two bathroom town homes. This program can serve up to ten clients in single rooms.
Are there visitation hours?
Balsam House does not have scheduled visiting hours or a restricted time period before visits can occur. Visits are individually based on the best interest of the client.
Is Colorado Recovery in network with any insurance carriers?
Colorado Recovery is not in network with any insurance carriers.
Will Medicaid or Medicare pay for treatment at Colorado Recovery?
Unfortunately Medicaid and Medicare will not reimburse for any treatment services at Colorado Recovery. Most Medicare plans and Colorado based Medicaid will provide coverage for medications and laboratory services at the same rate as the benefit amount in the insurance policy.
Will Insurance cover any of the cost of treatment?
Colorado Recovery is a private pay provider, meaning payment in full is expected upfront and on-going throughout the treatment process. Colorado Recovery does not submit claims to insurance for payment, but will help you submit claims.
How does Colorado Recovery help with insurance coverage?
Colorado Recovery’s utilization manager can identify a client’s out of network insurance benefits prior to entering treatment. If a client has out of network benefits, our team will complete necessary pre-certification and on-going authorizations as requested by the insurance company. One time per month or at changes in levels of care, the billing department will provide an insurance claim form that the client or family member can submit to insurance for reimbursement. Claim forms are provided when the account is current on payments. The insurance company will process claims as received and they also state, “an authorization of services is not a guarantee of payment”.
What is included/excluded from the cost of treatment?
All of the treatment/residential services at Colorado Recovery are listed under the “Our Fees” page. The bundled service prices include all treatment services, there are no additional costs for psychiatrist appointments or therapy sessions. When clients receive less intensive services the per contact price of each service will apply.
- Lab work
- Monitored toxicology screens
- Personal spending
For individuals with insurance the cost of medications and laboratory services will be the same as the benefit amount in the insurance policy. For clients without insurance they will be billed the cost for each medication or lab service.
Monitored toxicology screens are ordered at the discretion of the treatment team.
How often will I meet with my doctor/therapist?
On average clients at Balsam House will see the psychiatrist 2 – 5 times per week and as needed.
Therapists appointments are based on clinical need. Therapists are available Monday thru Friday at both Balsam House and the outpatient office. On average a client at Balsam House will see the therapist 2 – 4 times per week and 1 – 2 times per week in the outpatient office.
Therapists do try to participate in most scheduled psychiatrist appointments. The frequency of psychiatrist/therapists appointments tends to decrease as a client is successfully progressing in their recovery.
Colorado Recovery has a psychiatrist and a clinician on call 24 hours per day.
Are medications monitored?
Medication monitoring is a service available at many levels of care and can be monitored up to 7 days per week.
Medication monitoring is required at Balsam House.
What can I bring to treatment?
- Identification card
- Current medications
- Comfortable clothing
- Personal toiletries
- Cell phone, laptop or tablet, MP3 if appropriate
Art supplies, portable musical instruments, reading materials etc. depending on the client’s interests.
Balsam House provides food, basic toiletry supplies, cleaning supplies, laundry detergent, and linens. A client phone, computer and TV are available for shared use.
What other services does Colorado Recovery provide?
- Case management services including coordination of care with outside providers, assistance securing independent housing, benefit applications, money management, and other appropriate referrals.
- Coordination of care and referrals to medical providers
- Vocational support (refer to “Vocational Services” page for more information)
- Social programming (refer to “Clients’ Clubhouse” page for more information)
- In home support with activities of daily living
What services does Colorado Recovery provide for dual diagnosis treatment?
Colorado Recovery specializes in treating individuals who experience psychosis and severe mood disorders. Colorado Recovery does provide dual diagnosis treatment for individuals who use substances secondary to a major mental illness. Services can include:
- Toxicology screens
- Counseling from a certified addiction counselor
- Weekly group therapy focused on substance use/abuse
- Coordination with outside providers specializing in substance use/abuse
How can loved ones participate in treatment?
At Colorado Recovery, we value communication with families throughout treatment. While a client is in treatment in our residential program at Balsam House, you can expect a weekly update from the treatment team, typically by email. In urgent situations, more frequent contact may occur by either phone or email. If multiple family members are involved, please identify one family member with whom we can communicate and who will inform other family members of the client’s progress. Face‐to‐face or phone family meetings can be scheduled as needed.
When your family member has progressed to Intensive Outpatient services, you may expect an update every two weeks or less as clinically indicated.
What happens when my loved one finishes treatment at Colorado Recovery?
Colorado Recovery provides a full range of comprehensive services from residential treatment to transitional living, intensive outpatient treatment, standard outpatient treatment and treatment designed to meet the client’s individual needs. Clients can continue in treatment with Colorado Recovery long term, having the ability to work with the same team at the level of treatment that is appropriate for the client at any given time.
If a client wants to move to a different location the clinical team will provide as much support as possible for the client to get appropriate services set up in the new location.
Our intake coordinator is happy to provide more detailed information on the questions above or any other questions you have.